Have you ever felt like your business is driving with the parking brake on?
You have the vision. You have the data (from our Intelligence pillar). You know exactly where you want to go. Yet, the vehicle just isn't moving fast enough.
Your team is working harder than ever, but output is flat. Projects get stuck in "approval purgatory." Quality fluctuates depending on who is working that day. You hire more people to solve the problem, but things just get messier and slower.
The disconnect between your strategy and your daily execution is the "Performance Gap." And if you leave it unaddressed, you don’t just lose time; you burn out your best people.
The good news? The problem isn’t your people. It’s your process.
Business Performance isn't about whipping the horse to run faster; it's about removing the rocks from the road. It is the engine that turns insight into action.
We have developed a systematic approach to take you from operational friction to streamlined scalability. We use a method called GPS (Growth Process System) to ensure your workflows are designed for clarity and optimized for scale.
It’s time to stop pushing the car and start driving it.
Become a member (free) to see the four-stage blueprint for moving from effort to efficiency, complete with practical actions you can take immediately.
In the Intelligence pillar, we focused on "seeing" the data. In the Performance pillar, we must "map" the work.
Most organizations rely on tribal knowledge. The "way things are done" exists only in the heads of a few key employees. If those employees leave, the process leaves with them. This lack of documentation creates ambiguity, and ambiguity is the enemy of speed.
To fix a process, you must first admit how it actually works, not how you wish it worked. We need to document the "As-Is" state to expose the reality of the workflow.
You cannot optimize a path that hasn't been drawn.
👉 The "Sticky Note" Audit
Pick one core process (e.g., "Customer Support Ticket Resolution"). Gather the team involved in a room (or a virtual whiteboard).
Start with the trigger (e.g., "Customer emails us").
End with the result (e.g., "Ticket closed").
Ask the team to fill in the middle with sticky notes for every single step they take.
Crucially: Include the "Shadow Steps"—the quick Slack messages, the manual data entry, and the "I just ask Bob" moments. This visual map is your starting point.
Once the messy reality is mapped, you cannot just "tweak" it. You must intentionally design the solution. This is where our GPS Methodology comes in.
Many leaders try to automate a bad process. That simply results in bad things happening faster. Before we talk about technology or speed, we must talk about structure. We need to create a GPS Blueprint—a precise, execution-ready design that removes ambiguity.
This stage is about defining the "To-Be" state. It focuses on logic, flow, and handoffs. Who is responsible for what? Where does the information go? What is the definition of "done" for each step?
Design for clarity, and scale will follow.
👉 The "Handoff" Agreement
Look at your map from Stage 1. Identify the points where work moves from Person A to Person B (or Department A to Department B).
These "handoffs" are where 90% of errors occur.
Draft a simple agreement for one critical handoff:
Input: What exactly does Person B need to receive to start working immediately?
Format: In what format should it arrive?
Timing: When is it expected?
If you clarify the handoffs, the work in the middle often takes care of itself.
You have a map and a design. Now, you need to tune the engine.
Performance drags are rarely caused by laziness; they are caused by friction. In this stage, we ruthlessly hunt down bottlenecks. We look for redundancy, unnecessary approvals, and manual workarounds that add no value to the customer.
This is about subtraction, not addition. We are stripping away the non-essential so the essential can flow freely. We are designing the workflow to support growth strategies, ensuring that adding more volume doesn't break the system.
Efficiency is not about doing more things; it's about doing fewer useless things.
👉 The "Kill the Wait" Exercise
Review your process design. Circle every step where the work is waiting (waiting for approval, waiting for a signature, waiting for data).
Ask: "Is this wait necessary for legal or quality reasons?"
If the answer is "No, it's just how we've always done it," remove it. Empower your team to make decisions within a certain threshold without needing a manager's rubber stamp.
This is the multiplier. Most companies start here, but we end here. Why? Because automating a broken process creates chaos.
Now that you have a process that is Mapped, Designed (GPS), and Optimized, you are ready to apply AI Process Integration. This is where we embed intelligent automation into the core workflow.
We aren't just replacing humans with robots. We are using AI to handle the repetitive, low-value tasks (data entry, scheduling, basic sorting) so your humans can focus on the high-value, creative, and empathetic work. This is how you scale without ballooning your headcount.
Don't automate to replace; automate to elevate.
👉 The "Robot vs. Human" Filter
Look at your optimized process. Label every step as either "Robotic" (repetitive, rule-based, data-heavy) or "Human" (requires empathy, judgment, complex strategy).
Example: "Copying data from email to CRM" = Robotic. "Calling client to calm them down" = Human.
Your goal is to find technology to handle the "Robotic" tasks so your team can focus 100% on the "Human" tasks. This is your roadmap for automation.
The GPS Methodology and the frameworks above represent the "Business Performance" pillar of our methodology—it’s the engine that ensures you work smarter, not harder.
But a fast engine needs more than just tuning. To build a truly resilient, scalable organization, you must apply this performance mindset across the other critical areas.
Explore the rest of our methodology in these guides:
[Read Now] The Intelligence Pillar: How to see through the fog and gain the visibility needed to even begin improving.
[Coming Soon] The Technology Pillar: How to select the right tools to support your new GPS Blueprints.
[Coming Soon] The Enablement Pillar: How to ensure your people adopt these new workflows through culture and training.
You now have the blueprint. You know the four stages required to turn a sluggish operation into a scalable machine: Map, Design, Optimize, and Integrate.
But we know that redesigning the engine while the car is moving is difficult. It’s hard to see the friction when you are grinding through it every day.
If you are ready to execute the GPS Methodology but want an experienced partner to help you design for clarity and optimize for scale, we are here to help.
Let’s discuss your specific operational bottlenecks and how we can apply this framework to your business together.
Teams and Technology work better—when they work together.